Home > Term: first contact resolution rate
first contact resolution rate
The percentage of questions that are answered, requests that are fulfilled, and transactions that are processed and completed at the initial point of contact.
- Μέρος του λόγου: noun
- Κλάδος/Τομέας: Υγεία
- Category: General
- Company: Blue Cross Blue Shield
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Δημιουργός
- Jessehe
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(V.I.P) 32013 points - 40.13% positive feedback
