Home > Term: computer-telephony integration (CTI)
computer-telephony integration (CTI)
The use of a general-purpose computer to issue commands to a telephone switch to transfer calls and provide other services. Typically, CTI is used in call centers.
- Μέρος του λόγου: noun
- Κλάδος/Τομέας: Software
- Category: Globalization software service
- Company: IBM
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Δημιουργός
- Peteh
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