Home > Term: service level exception
service level exception
An alert that has remained longer than specified in a resolution state. For example, the default service expectation time for an alert to remain in the New resolution state is 10 minutes. If an alert's resolution state is New for longer than 10 minutes, it is considered a service level exception.
- Μέρος του λόγου: noun
- Κλάδος/Τομέας: Υπολογιστές
- Category: Operating systems
- Company: Microsoft
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Δημιουργός
- Romain
-
(V.I.P) 17515 points - 44.44% positive feedback
