Home >  Term: hotel clerk
hotel clerk

A professional who performs any combination of following duties for guests of hotel or motel. Respnsibilities include:

  • Greets, registers, and assigns rooms to guests.
  • Issues room key and escort instructions to bellhop.
  • Date stamps, sorts, and racks incoming mail and messages.
  • Transmits and receives messages, using telephone or telephone switchboard.
  • Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions.
  • Keeps records of room availability and guests' accounts, manually or using computer.
  • Computes bill, collects payment, and makes change for guests.
  • Makes and confirms reservations.
  • May post charges, such as room, food, liquor, or telephone, to ledger, manually or using computer.
  • May make restaurant, transportation, or entertainment reservation, and arrange for tours.
  • May deposit guests' valuables in hotel safe or safe-deposit box.
  • May order complimentary flowers or champagne for guests.
  • May rent dock space at marina-hotel.
  • May work on one floor and be designated Floor Clerk.
  • May be known as Key Clerk; Reservation Clerk; Room Clerk or according to specific area in which employed as Front Desk Clerk.
0 0

Δημιουργός

  • Jason F
  • (United States of America)

  •  (V.I.P) 16216 points
  • 100% positive feedback
© 2024 CSOFT International, Ltd.