- Industry: Computer
- Number of terms: 318110
- Number of blossaries: 26
- Company Profile:
An American multinational software corporation headquartered in Redmond, Washington that develops, manufactures, licenses, and supports a wide range of products and services related to computing.
An activity offered by the organization to satisfy its customer's needs. Each service activity includes date, time, duration, and required resources.
Industry:Software
A scheduling component of Microsoft CRM that is used to view and manage appointments and service activities. You can view a day, week, or month at once.
Industry:Software
The support that customer service is required to provide for a case. The service contract a customer purchases determines the service level for its associated cases.
Industry:Software
A limitation of when a resource can perform a specific service.
Industry:Software
A business location to which resources are assigned. A site is used to ensure that all resources required for a service are in the same physical location.
Industry:Software
An XML representation of the structure of the Navigation Pane in Microsoft CRM, including the areas, groups, and subareas where entities are displayed, and the privileges associated with each subarea.
Industry:Software
The state of a record or activity. For example, a case can be Active or Resolved, and an e-mail activity can have a status of Draft or Sent. Status is also used by workflow rules to determine when to move to the next stage in a workflow or sales process.
Industry:Software
The description of the status of a record or activity. For example, if a case has a status of Active, the status reason could be Researching or Waiting for Details. The options available are based on what type of record is open and the status of the record.
Industry:Software
A category used to organize objects in the Knowledge Base and product catalog.
Industry:Software
